2025 HASEUL Concert < OURII's Fairytale >
⏰ DATE＆TIME PART 1: 2025. 10. 26 (Sun) 14:00 KST PART 2: 2025. 10. 26 (Sun) 18:00 KST 🎞 RUNNING TIME 100minutes 📞 Video Call Date 2025. 10. 31 (Fri) 19:00 KST * The schedule is subject to change depending on the on-site situation. 🎫 TICKET OPEN 2025. 09. 25 (Thu) 18:00 KST ~ 2025. 11. 09 (Sun) 23:59 KST *The sales period varies depending on the product. 🔍 Hosted/Organized MODHAUS
Photocard Delivery Schedule: Shipment sequentially after late November *Due to the temporary suspension of EMS service to the United States, U.S. shipments will be sent via FedEx.
🌟 Each account may use only one ticket per ticket type. (Multi-device viewing is not supported.)
🌟 The streaming will only cover the officially approved performances, and the start and end times may change depending on on-site conditions.
🌟 The benefit may be subject to change due to internal circumstances, and refunds or exchanges will not be available for this reason.
🚫 Any reproduction, distribution, or modification of the content without the copyright holder’s consent constitutes copyright infringement and may result in legal penalties.
📅 Release Schedule & Information
🎥 Replay OPEN
2025. 11. 06 (Thu) 18:00 KST
※ Some edits may be applied to the replay, and certain stages or segments may not be included due to copyright issues.
⏯️ Replay Viewing Period
2025. 11. 06 (Thu) 18:00 KST ~ 2025. 11. 16 (Sun) 23:59 KST (Viewing available for 3 / 5 days within the period)
※ The replay will not be available after the viewing period ends.
🍀 Digital Goods Open Period
2025. 11. 06 (Thu) 18:00 KST~ 2025. 11. 13 (Thu) 17:59 KST
※ Digital goods for this performance can be downloaded up to 5 times per account.
✅ Important Notes for Video Call Event Application
1. Personal Information Collection Notice
In accordance with the Personal Information Protection Act, the applicant’s personal data will be collected and provided as follows:
• Recipient of personal information : hellolive Inc., Modhaus Inc.
• Items collected: Name, Date of Birth, Contact Number, Email, Address, Nationality, hellolive ID
• Purpose of collection: Application for Video Call Event
• Retention period: Disposed of after the purpose has been fulfilled (within 7 days after the event ends)
2. One Application per Account
Only one applicant is allowed per account. Multiple entries with the same account will not be accepted.
※ Please make sure to check your application status in MY BOX after applying.
Any issues caused by failure to confirm within the application period cannot be addressed once the period has ended.
Notice
- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.
- Streaming and Replay are only available on one device per account.
Illegal Ticket Transaction
- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.
- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but we will make sure to take action.
Guidelines for Watching
- The chat room will open 30 minutes before the advanced event starts. Please take advantage of interacting with others in the chat room.
- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.
Online Live Streaming Guidelines
- During the online live streaming, real-time AI subtitles will be provided.
(English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)
- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.
- For seamless viewing, we recommend connecting with an internet speed of 20 Mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.
- Using 3G/LTE may increase data usage.
- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.
- Starting and ending times may be subject to change depending on the on-site situation.
LIVE
Purchase
- You may purchase multiple tickets of the same type; however, only one ticket can be used per account.
- Duplicate tickets can be gifted to others via ‘MY BOX.’
- Please note that tickets cannot be canceled, changed, or refunded. Make sure to review the information carefully before making a purchase.
Prepare Your Device
- LIVE can be viewed on the hellolive mobile app or on PC.
- Each account can watch on only one device at a time. If you log in on another device, the existing session will be automatically terminated.
- For the best viewing experience, please ensure your internet connection speed is at least 20 Mbps.
Enter Chatroom
- LIVE chatroom opens before the event starts
- You can enter via ‘MY BOX’ or the ‘ON AIR’ section on the hellolive main page.
- Viewers can communicate and adjust their viewing environment in the chatroom.
Watch Live
- Real-time AI subtitles will be provided. (English, Japanese, Chinese, Korean, Vietnamese, Thai, and Spanish).
- The start and end times of the LIVE may change depending on on-site conditions.
- Unauthorized distribution or modification of content constitutes copyright infringement and may result in legal penalties.
VIDEO CALL
Apply for Event
- When you purchase the product, you are automatically entered into the event. Cancellation or refund after purchase is not available.
- If you place multiple orders during the entry period, all entries will be automatically combined.
- Only one participant can apply per account; proxy or multiple applications are not allowed.
- Entries will not be combined if the applicant information differs, even slightly, so please make sure your details are consistent.
Check MY BOX
- You can check your entry status and winning results in ‘MY BOX’
Install Mobile App
- Video calls can only be joined through the hellolive mobile app.
- After installing the app, please make sure to allow camera and microphone access.
- Push notifications are sent before the event begins, so please enable push notifications in the app settings.
Complete Test Call
- You cannot participate in the Video Call without completing the test call.
- The test call will take place on the day of the event, prior to the main event.
- Please prepare the identification document specified on the event detail page for identity verification.
Connect to Video Call
- You must remain in the chatroom until it is your turn to connect to the video call.
- Only one-on-one calls are allowed. If anyone other than the winner participates, the call may be forcibly terminated.
- If the call cannot be connected or is interrupted due to the participant’s network or device issues, a reattempt will not be possible.
- If any part of the conversation is deemed inappropriate, the call may be forcibly terminated.
DIGITAL GOODS
How to Download
- When digital goods become available, an app push notification and an email will be sent.
- You can download them for a limited period via ‘MY BOX’ on the hellolive mobile app or PC.
- Please check your storage path and available space before downloading.
- Using a cellular network (LTE/5G) may result in increased data usage.
- Please note that the number of downloads is limited.
- Unauthorized distribution or modification of content constitutes copyright infringement and may result in legal penalties.
Shipping
Order Notice
- Each order will be shipped separately, and combined shipping is not available.
- Winner benefits, if applicable, will be included in the first order only.
Shipping Period & Fees
CJ Logistics
Delivery usually takes 2-5 business days, but it may take longer depending on the destination. Standard shipping fee: KRW 3,000 (costs may vary based on live currency conversion for payments made in other currencies). Free shipping is available for orders over KRW 200,000.FedEx
Delivery usually takes 3-7 business days, but it may take longer depending on the destination. International shipping fees vary based on the destination and package weight. To check the shipping fee, please add the item to your cart and enter your address. The system will automatically display the fee.- Products are shipped in batches following the event schedule.
- Shipping timelines may vary depending on production periods or internal circumstances.
- Shipping may be delayed during special seasons such as Black Friday, holidays, etc.
- There may also be shipping delays if your package is subjected to customs clearance.
Changing Your Shipping Address
- If payment is completed: You may edit your shipping address directly in MY BOX.
- If the order is being prepared for shipment: Please contact Customer Service to check if modifications are still possible.
Pre-Order
- If your order includes pre-order items, shipping will follow the scheduled date.
- Please check the estimated shipping date for pre-order products.
Customs ∙ Taxes
- Customs duties and taxes are not included in the product price. Additional charges may apply depending on your country’s import policies. hellolive is not responsible for any additional fees. Please review your country’s customs policies before purchasing.
- Refunds are not available for returns caused by unpaid or refused customs duties. Any customs or return fees incurred during shipping or return must be borne by the customer.
Shipping Issue
- Refunds are not available for delivery issues caused by an absent recipient, incomplete or incorrect address, or other issues. hellolive is not responsible for issues occurring after the shipment has been dispatched. Any additional shipping or return costs will be charged to the customer. Please check your tracking status regularly after shipment.
- Once the package has been handed over to the local courier, issues must be resolved directly with the local delivery service.
Damaged ∙ Missing Items ∙ Wrong Delivery
- If an item is damaged, missing, or incorrectly delivered, please keep the product and all packaging materials until the exchange process is completed.
- Exchange requests must be made within 7 days from the delivery date.
- An unboxing video — showing the shipping box included — is required to request an exchange. For details, please refer to the Exchange Guidelines.
Using a Forwarding Service or Third-Party Fulfillment Provider
- Using a shipping forwarding address is allowed, but compensation is not guaranteed in the following cases:
- Shipping delays
- Damaged ∙ missing items ∙ wrong delivery
- Any other compensation-related issues
- For issues related to forwarding services, please contact your forwarding provider directly.
Exchange
Claim Submission Period
- Claims for defects or missing items can only be submitted within 7 days from the delivery date.
Exchange Request Procedure
Order Number :
Name :
Ordered Email :
User ID :
Defect ∙ Missing Item & Quantity :
Please provide the exact product name and version of the item you purchased for prompt verification.ex) hellolive - Mini 1st Album hellolive / Version A Missing album / 1ea
Reason for exchange request :
- Please send the unboxing video along with the completed form below to hellolive via email(cs@hellolive.tv).
- A complete unboxing video, including all items and benefits, is required for any exchange request.
- Exchange requests cannot be processed if the unboxing video is missing, edited, paused, partially recorded, or otherwise not original.
Unboxing Video Requirements
- The entire process—from opening the shipping box to checking all contents—must be filmed in a single, unedited take.
- Products must remain within the camera frame at all times.
- The video must clearly show the moment when the defect or missing item can be identified.
- Shipping label must be recorded clearly so that the tracking number and shipping address (including recipient’s name) are visible.
- It is required to include a recording confirming that there are no cuts on any side of the unopened box (front, back, both sides).
- If the shipping label or box tape is damaged, exchange requests will not be accepted.
Additional Notes
- For album purchases, the album version and all included components must be fully verifiable to process an exchange.
- Minor ink dots or scratches that occur naturally during printing are not considered defects.
- The outer box (outbox) is protective packaging; scratches, dents, or discoloration on the outer box are not eligible for exchange.
Photocard Exchange Criteria
- Exchanges are available when the photocard shows defects such as stains, smudges, dents, or scratches 5mm or larger on the artist’s face, and when such defects clearly reduce the product’s value.
- Minor issues such as slight color or size differences, stains or scratches on the back, or horizontal printing lines that occur naturally during production are not eligible for exchange.
- Small scratches, dents, or dust marks on the body or background—considered unavoidable due to material characteristics—may not be eligible for exchange depending on stock availability.
Select the product