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2025 HASEUL Concert < OURII's Fairytale >

⏰ DATE＆TIME PART 1: 2025. 10. 26 (Sun) 14:00 KST PART 2: 2025. 10. 26 (Sun) 18:00 KST 🎞 RUNNING TIME 100minutes 📞 Video Call Date 2025. 10. 31 (Fri) 19:00 KST * The schedule is subject to change depending on the on-site situation. 🎫 TICKET OPEN 2025. 09. 25 (Thu) 18:00 KST ~ 2025. 11. 09 (Sun) 23:59 KST *The sales period varies depending on the product. 🔍 Hosted/Organized MODHAUS

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ARTIST
HaSeul
    • Notice

    Photocard Delivery Schedule: Shipment sequentially after late November *Due to the temporary suspension of EMS service to the United States, U.S. shipments will be sent via FedEx.

    🌟 Each account may use only one ticket per ticket type. (Multi-device viewing is not supported.)

    🌟 The streaming will only cover the officially approved performances, and the start and end times may change depending on on-site conditions.

    🌟 The benefit may be subject to change due to internal circumstances, and refunds or exchanges will not be available for this reason.

    🚫 Any reproduction, distribution, or modification of the content without the copyright holder’s consent constitutes copyright infringement and may result in legal penalties.

    📅 Release Schedule & Information


    🎥 Replay OPEN

    2025. 11. 06 (Thu) 18:00 KST

    ※ Some edits may be applied to the replay, and certain stages or segments may not be included due to copyright issues.


    ⏯️ Replay Viewing Period

    2025. 11. 06 (Thu) 18:00 KST ~ 2025. 11. 16 (Sun) 23:59 KST (Viewing available for 3 / 5 days within the period)

    ※ The replay will not be available after the viewing period ends.


    🍀 Digital Goods Open Period

    2025. 11. 06 (Thu) 18:00 KST~ 2025. 11. 13 (Thu) 17:59 KST

    ※ Digital goods for this performance can be downloaded up to 5 times per account.


    ✅ Important Notes for Video Call Event Application


    1. Personal Information Collection Notice

    In accordance with the Personal Information Protection Act, the applicant’s personal data will be collected and provided as follows:

    • Recipient of personal information : hellolive Inc., Modhaus Inc.

    • Items collected: Name, Date of Birth, Contact Number, Email, Address, Nationality, hellolive ID

    • Purpose of collection: Application for Video Call Event

    • Retention period: Disposed of after the purpose has been fulfilled (within 7 days after the event ends)


    2. One Application per Account

    Only one applicant is allowed per account. Multiple entries with the same account will not be accepted.


    ※ Please make sure to check your application status in MY BOX after applying.

    Any issues caused by failure to confirm within the application period cannot be addressed once the period has ended.


    Notice

    - Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

    - Streaming and Replay are only available on one device per account.


    Illegal Ticket Transaction

    - Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

    - For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but we will make sure to take action.


    Guidelines for Watching

    - The chat room will open 30 minutes before the advanced event starts. Please take advantage of interacting with others in the chat room.

    - Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.


    Online Live Streaming Guidelines

    - During the online live streaming, real-time AI subtitles will be provided.

    (English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)

    - Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

    - For seamless viewing, we recommend connecting with an internet speed of 20 Mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

    - Using 3G/LTE may increase data usage.

    - Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

    - Starting and ending times may be subject to change depending on the on-site situation.

    Purchase & Refund
    Please note that the prices on the official hellolive website and the hellolive app may vary due to platform-related fees. Refunds or cancellations for Cube purchases cannot be processed for personal reasons, as this impacts content providers. However, cancellations or refunds are allowed if a LIVE event is canceled or postponed by more than 24 hours.
    Guidelines
    Please make sure to carefully read the instructions on this page. We are not responsible for any issues caused by failure to adhere to the guidelines. Copyright law strictly prohibits the unauthorized transmission, disclosure, or posting of event-related content (videos, photos, audio, etc.). Violations may result in legal penalties under applicable laws. We kindly ask for your cooperation in fostering a culture that respects and protects the copyrights of content creators and artists.

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