🍀 Digital Goods Opening Period

2025. 09. 04 (Thu) 18:00 KST ~ 2025. 09. 11 (Thu) 17:59 KST

※ Downloadable for 7 days from the open date

※ The digital goods of the performance can be downloaded up to 5 times per account.

⏰ 2:1 Video call

2025. 08. 24 (SUN) 21:00 KST

**Video calls can be joined via the mobile app.

A test call will be made for verification purposes before this event.

Failure to complete verification or absence during the test call will result in disqualification from the event. Please ensure you are available during the test call.

* Test Call

2025. 08. 24 (SUN) 20:30 KST

※Only the following forms of photo ID will be accepted.

(Photos, scans, or copies of registration documents will not be accepted.)

- Korean Citizens (Adults): Resident Registration Card, Driver's License, Passport

- Korean Citizens (Minors): Youth Card, Passport, Student ID card (elementary, middle, or high school) with date of birth, or nationally recognized certificate.

- Foreigners: Passport, Alien Registration Card.

※ Only valid IDs will be accepted.

※ Except for Korean minors, student IDs (including university IDs) will not be accepted for verification. Only valid IDs will be accepted.

1. Access to hellolive app

2. Chatting Room (Waiting Room) will open 30 min before the event starts.

3. Enter the ‘ON AIR’ Tab.

4. Video calls will be conducted sequentially. stay on the waiting screen.

5. When the artist initiates a video call, proceed with the call.

<Please Note>

It's crucial to enter the chat room so that the artist can call you. Please do not turn off your screen.

While on the waiting screen, you can engage with other winners through the chat room. Enjoy chatting while waiting.

*Proceed to the hellolive mobile app

1) Artists and winners will hold a VIDEO CALL event through video call for a set time.

2) The VIDEO CALL event will be held only with the hello app. Please sign up for the hello and apply.

3) The VIDEO CALL event sends you a pre-push notification of the call connection before the call is made. Please make sure to activate the push notification in the settings within the app.

4)Identification is not possible by means other than the identification card below, but only by the real ID card with the photo attached. (It cannot be confirmed with photographs and scanned copies, abstracts of resident registration, etc.)

- Koreans (adults): Resident registration card, driver's license, passport

- Korean (minor): Youth card, passport, elementary, middle/high school student card with date of birth marked, and national accreditation certificate

- Passport or alien registration card only

* All ID cards are only accepted as not expired.

5) The VIDEO CALL event can only be held with a hello registered account collected through the process of consent to collect personal information at the time of application. (No change after application)

6) The VIDEO CALL event may be forcibly terminated by artists and staff if a person other than the winner intervenes during the VIDEO CALL event. Only one winner can make a call on the screen during the VIDEO CALL event, and if more than two people appear on the screen, the call will be terminated.

7) Please refrain from making any requests or words that cause inconvenience to artists during the VIDEO CALL event

8) For smooth progress, a timer is set in the VIDEO CALL app itself. The call will be terminated automatically when all the progress time is taken.

9) If the event winning ticket is transferred, the video call ticket will be collected and will be excluded from all events of the artist.

10) This event may be subject to some changes and cancellations without prior notice.

11) We will not be responsible for any disadvantages such as restrictions on attendance due to unskilled land, and please contact us through hello (cs@hellolive.tv ) for further inquiries regarding this signing event.

🚫 Illegal Ticket Transaction for Video Call Event

Artists reserve the right to refuse service to users who purchased tickets through abnormal routes.The tickets for this event are only valid for the original purchaser. Any attempt to transfer or resell the tickets to a third party will be considered illegal, and the ticket will be confiscated without a refund or prior notice.If tickets are found to be resold or transferred illegally, the seller’s account will be considered unauthorized and will be permanently banned from recreating hellolive account.Please be aware that if your account is deleted due to illegal ticket transactions, the ticket associated with the account will also be invalidated. hellolive always emphasize the equal rights and fairness of all fans. We kindly ask for your corporation to prevent any unauthorized ticket transactions.For any reports related to illegal ticket transactions, please contact us via cs@hellolive.tv(Please note that we will not reply back to reports sent to this email, but will make sure to take action.)

-The photo will be taken using the purchaser's own mobile phone.

-After digital ticket verification at the ticket booth, a number draw will be conducted.

1) No electronic devices (camera, phone, smartwatch, wireless earphones, etc.) are allowed during the event or while waiting. Please leave them with the staff before participating.

2) You may request poses, but physical contact or excessive requests are not allowed.

3) Changing your order or moving around during the event is not allowed.

4) Please follow your assigned number and cooperate with the staff’s instructions.

5) Any excessive demands, shouting, or offensive language will result in removal from the venue.

6) Refrain from loud talking, chanting, standing up, or any actions that may disturb other participants.

7) Any attempt at unnecessary physical contact with the artist will lead to removal.

8) Live streaming on social media during the event is strictly prohibited. Violation will result in removal.

9) Please follow all instructions from the staff. Failure to comply may result in removal.

10) This event is subject to change or cancellation without prior notice.

11) Please carefully review these notes. Additional restrictions may be applied if your behavior disrupts the event.

12) We are not responsible for any disadvantages caused by failure to read the notice. For inquiries, please contact 0000.