🚨Shipping Policy (Click!)

- Products will be shipped according to the schedule after the event concludes.

- The shipping schedule is subject to change based on production timelines and internal circumstances.

🚨Claim Policy (Click!)

- Products purchased during the event application period will be automatically entered, and cancellations or refunds after purchase are not allowed.

- Claims for defects or missing items must be made within 7 days of delivery.

- For exchange requests, please attach an unboxing video and submit it via email (cs@hellolive.tv).

* Claims cannot be processed without an unboxing video or if the video is edited (Including cases where the video is paused or the product is out of the camera frame.)

* Please review the claims policy before recording and submitting your unboxing video and photos.

- Minor spots or scratches that occur during the printing process are not eligible for exchange or refund.

- The outer box serves as a protective cover for the product; scratches and discoloration are not valid reasons for exchange.

Please make sure to review the shipping and claims policies to minimize any inconvenience.

We cannot be held liable for any issues arising from non-compliance with the provided guidelines.

If you have any further issues after reviewing the policy page, please contact us via chat in the app or email us at cs@hellolive.tv

✔ The album will be sent in a RANDOM version

🎥 REPLAY OPEN

2025. 08. 07 (Thu) 18:00 KST

※ REPLAY includes some edits and may have stages and corners that are not included due to copyright issues.

⏯️ Viewing period

2025. 08. 07 (Thu) 18:00 KST ~ 2025. 08. 17 (Sun) 23:59 KST

※ You can watch it for 3 days from the date of viewing within the viewing period.

※ You will not be able to watch it after the available period.

🍀 Digital Goods Opening Period

2025. 08. 07 (Thu) 18:00 KST ~ 2025. 08. 14 (Thu) 17:59 KST

※ Downloadable for 7 days from the open date

※ The digital goods of the performance can be downloaded up to 5 times per account.

🎁 Photocard Delivery Schedule

※ The delivery date will be announced soon.

*Photocard is a physical product and will be delivered according to the scheduled timeline.

*Shipping fees will be applied according to the product you order.

⏰ Video call

2025. 07. 30 (Wed) 19:00 KST

* Test Call

2025. 07. 30 (Wed) 19:00 KST

*\Winner Announcement: 2025. 07. 23 (Wed) Afternoon

** video calls are available only on mobile apps**

📢 Online ticket Purchase Guide

📱 On APP

1. Download [hellolive] app on Google Play Store or Apple Store

2. Sign up (Follow the step to create account)

3. Select ticket on event page after sign in.

4. Select payment method (Charge Cube or Credit Card) to purchase.

5. Check your ticket on MY BOX → EVENT

📱 Watch On APP

1. Available to enter chat room 30 minutes in advance of event start.

2. Screen will automatically turn on while chatting with other viewers.

3. Online live streaming start!!~

4. Enjoy your time!!!

🖥️ On WEB

1. Search [hellolive] on search engine.

2. Click icon on upper right corner.

3. Sign up → Follow the step to create account

4. Click event poster

5. Click “Purchase” → Select product/ click “Purchase”

6. Select payment method

7. Follow the steps to complete purchase

8. Check your ticket on MY BOX → EVENT

🖥️ Watch On WEB

1. Available to enter chat room 30 minutes in advance of event start.

2. Screen will automatically turn on while chatting with other viewers.

3. Online live streaming start!!~

4. Enjoy your time!!!

Notice

- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

- Streaming and Replay are only available on one device per account.

- Please note that tickets purchased with cubes can be cancelled; cube refunds are not available.

Illegal Ticket Transaction

- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but we will make sure to take action.

Guidelines for Watching

- The chat room will open 30 minutes before the advanced event starts. Please take advantage of interacting with others in the chat room.

- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.

Online Live Streaming Guidelines

- During the online live streaming, real-time AI subtitles will be provided.

(English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)

- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

- For seamless viewing, we recommend connecting with an internet speed of 20 Mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

- Using 3G/LTE may increase data usage.

- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

- Starting and ending times may be subject to change depending on the on-site situation.

📢 <hellolive VIDEOCALL Procedure on the Day >

1. Access to hellolive app

2. Chatting Room (Waiting Room) will open 30 min before the event starts.

3. Enter the ‘ON AIR’ Tab.

4. Video calls will be conducted sequentially. stay on the waiting screen.

5. When the artist initiates a video call, proceed with the call.

<Please Note>

It's crucial to enter the chat room so that the artist can call you. Please do not turn off your screen.

While on the waiting screen, you can engage with other winners through the chat room. Enjoy chatting while waiting.

*Proceed to the hellolive mobile app

1) Artists and winners will hold a VIDEO CALL event through video call for a set time.

2) The VIDEO CALL event will be held only with the hello app. Please sign up for the hello and apply.

3) The VIDEO CALL event sends you a pre-push notification of the call connection before the call is made. Please make sure to activate the push notification in the settings within the app.

4)Identification is not possible by means other than the identification card below, but only by the real ID card with the photo attached. (It cannot be confirmed with photographs and scanned copies, abstracts of resident registration, etc.)

- Koreans (adults): Resident registration card, driver's license, passport

- Korean (minor): Youth card, passport, elementary, middle/high school student card with date of birth marked, and national accreditation certificate

- Passport or alien registration card only

* All ID cards are only accepted as not expired.

5) The VIDEO CALL event can only be held with a hello registered account collected through the process of consent to collect personal information at the time of application. (No change after application)

6) The VIDEO CALL event may be forcibly terminated by artists and staff if a person other than the winner intervenes during the VIDEO CALL event. Only one winner can make a call on the screen during the VIDEO CALL event, and if more than two people appear on the screen, the call will be terminated.

7) Please refrain from making any requests or words that cause inconvenience to artists during the VIDEO CALL event

8) For smooth progress, a timer is set in the VIDEO CALL app itself. The call will be terminated automatically when all the progress time is taken.

9) If the event winning ticket is transferred, the video call ticket will be collected and will be excluded from all events of the artist.

10) This event may be subject to some changes and cancellations without prior notice.

11) We will not be responsible for any disadvantages such as restrictions on attendance due to unskilled land, and please contact us through hello (cs@hellolive.tv ) for further inquiries regarding this signing event.

🚫 Illegal Ticket Transaction for Video Call Event

Artists reserve the right to refuse service to users who purchased tickets through abnormal routes.The tickets for this event are only valid for the original purchaser. Any attempt to transfer or resell the tickets to a third party will be considered illegal, and the ticket will be confiscated without a refund or prior notice.If tickets are found to be resold or transferred illegally, the seller’s account will be considered unauthorized and will be permanently banned from recreating hellolive account.Please be aware that if your account is deleted due to illegal ticket transactions, the ticket associated with the account will also be invalidated. hellolive always emphasize the equal rights and fairness of all fans. We kindly ask for your corporation to prevent any unauthorized ticket transactions.For any reports related to illegal ticket transactions, please contact us via cs@hellolive.tv(Please note that we will not reply back to reports sent to this email, but will make sure to take action.)

SHIPPING POLICY (Click)

FAQ (Click)

** If the problem does not resolve afterwards,

Please contact cs@hellolive.tv for issues related to the event and shipping.

🚨 Unboxing video required: As proof of product defect/damage / missing, you must provide a full unboxing video without pausing or editing from the moment you open the package.

Small spots/scratches on the photocards cannot be compensated for as they are inevitable during the printing process.

More detailed Defect/Missing product claim information can be found on the link below.

CLAIM POLICY (Click)

** Please check the policy to minimize inconvenience, as problems caused by not checking the instructions are considered to be your responsibility.