Yeojin's Meet&Call + Cheki Event
📆 Entry Period 2025. 06. 18 (Wed) 18:00 ~ 2025. 06. 24 (Tue) 23:59 KST ⏰ Event Date Fan Sign Event: 2025. 06. 28 (Sat) 12:00 KST Cheki Event : After the Fan Sign event ends 1:1 Video Call: After the Cheki event ends Polar Event: An event where a Polaroid photo of the artist in the concert-day outfit is provided (not taken live). 📍Winner Announcement 2025. 06. 25 (Wed) 15:00 KST ~
Delivery schedule: Shipment sequentially after early July * Additional perks: Winners of face-to-face events will be given 📷 Polaroid signatures on the day! 📷 (5 people will be selected on the spot)
- Products will be shipped according to the schedule after the event concludes.
- The shipping schedule is subject to change based on production timelines and internal circumstances.
- Products purchased during the event application period will be automatically entered, and cancellations or refunds after purchase are not allowed.
- Claims for defects or missing items must be made within 7 days of delivery.
- For exchange requests, please attach an unboxing video and submit it via email (cs@hellolive.tv).
* Claims cannot be processed without an unboxing video or if the video is edited (Including cases where the video is paused or the product is out of the camera frame.)
* Please review the claims policy before recording and submitting your unboxing video and photos.
- Minor spots or scratches that occur during the printing process are not eligible for exchange or refund.
- The outer box serves as a protective cover for the product; scratches and discoloration are not valid reasons for exchange.
Please make sure to review the shipping and claims policies to minimize any inconvenience.
We cannot be held liable for any issues arising from non-compliance with the provided guidelines.
If you have any further issues after reviewing the policy page, please contact us via chat in the app or email us at cs@hellolive.tv
응모 시 유의사항
1) 이벤트 응모를 위한 중복 구매는 가능하며, 본 이벤트는 반드시 당첨된 본인만 참석이 가능하며
대리 수령이나 양도가 불가합니다. 양도로 인해 발생한 피해에 대한 책임은 전적으로 당사자에게 있으며,
당첨자 본인이 아닌 경우 티켓 수령 및 입장이 불가하니 응모 시 유의하시기 바랍니다.
2) 이벤트 참여권 양도 및 복제가 불가능하며, 적발 시 모든 이벤트 대상에서 제외됩니다.
3) 본 상품은 응모권이 포함된 상품으로 구매와 동시에 자동 응모가 되어 구매 이후 취소 및 환불은 불가합니다.
미성년자 (2006년 출생자부터 해당) 고객님께서는 반드시 법정 대리인의 동의 하에 신중한 구매를 진행해주시기 바랍니다. 추후 어떤 사유로든 환불 및 취소가 불가합니다.
4) 본 이벤트는 아티스트의 사정에 의해 취소 및 연기, 변경될 수 있습니다.
응모자 및 당첨자 특전 구성은 내부 사정에 의해 변경될 수 있는 점 양해 부탁드리며,
해당 사유로 환불 및 교환은 불가합니다.
5) 응모 시 기입하신 정보로만 당첨자 추첨이 진행됩니다. (연락처 입력 필수) 주문자명을 신분증 및 여권에 표기 되어있는 한글 혹은 영문명 이름으로 응모해주시기 바랍니다.
(외국인 분들은 꼭 여권상의 영어이름으로 주문자명을 등록해주시기 바랍니다.)
★ 예약기간 동안 여러 개의 주문번호로 주문하신 경우 모두 자동 합산됩니다.
★ 1계정당 1명의 응모자만 응모가 가능합니다. 1개의 계정으로 대리 응모 및 다중 응모가 불가능하며,
응모자 정보가 조금이라도 다를 시 합산이 되지 않으니 이 점 유의해 응모 부탁드립니다.
6) 개인정보 보호법 관련 상품 발송 및 중복 당첨자 확인을 위해 당첨자의 개인정보를 아래와 같이 수집, 제공합니다.
- 개인정보를 제공받는 자 : (주)아몬드컴퍼니, hellolive, 220엔터테인먼트
- 수집 항목 : 이름, 생년월일, 연락처, 주소, 국적
- 수집 목적 : [Yeojin's Meet&Call + Cheki Event] 응모
- 활용 기간 : 이용 목적 달성 후 파기(이벤트 종료 이후 7일)
7) 아래 사유에 대해 모든 책임은 주문한 고객에게 있으며 당사는 책임지지 않습니다.
- 수취인의 귀책사유로 반송된 경우
- 응모 정보 오 입력으로 인해 주문상품을 수령하지 못한 경우
- 1개의 계정으로 2인 이상의 정보로 응모할 경우
8) 응모 후 MY BOX에서 반드시 응모 현황을 확인 부탁드립니다. 응모 기간 내에 확인하지 않아 발생되는 문제에 대한 문의는 응모 기간 이후 문의가 불가합니다.
*해당 공지는 진행사 사정에 따라 사전 고지 없이 일부 변경 및 취소될 수 있습니다.
What is a VIDEO CALL Event?
*Conducted via the hellolive app
1) The VIDEO CALL event is a face-to-face call between the artist and the winner at a scheduled time.
2) The VIDEO CALL event is conducted exclusively through the hellolive app. Please sign up and apply through the app.
3) A push notification will be sent prior to the call. Please ensure that push notifications are enabled in your app settings.
4) The VIDEO CALL event is only available through the hellolive account used during the application process, which was collected through the personal information consent procedure. (Changes cannot be made after applying.)
5) If anyone other than the winner appears during the VIDEO CALL, the call may be forcibly ended by the artist or staff. Only the winner is allowed on screen; if more than one person appears, the call will be terminated.
6) A timer is built into the VIDEO CALL app to ensure smooth operation. The call will automatically end once the allotted time is up.
VIDEO CALL Guide
1) A test call for identity verification will be conducted prior to the main event. Only winners will be notified of their test call schedule via email.
If you miss the test call or fail to complete verification during the allotted time, you will not be allowed to participate in the main event. Please be sure to join the test call on time.
2) The VIDEO CALL will proceed sequentially. You will receive the call when it is your turn.
3) You must remain in the chat room until your turn; the call can only be connected while you are waiting in the room.
4) Once the call connects, the online signing event with the artist will begin.
*If the content of the call is deemed inappropriate, the event may be forcibly terminated.
5) The call will end automatically once the allotted time has been fully used.
6) Only physical IDs with a photo will be accepted for identity verification. (Photos, scans, resident certificate copies, or family registries will not be accepted.)
- Korean adults: Resident registration card, driver’s license, or passport
- Korean minors: Youth ID, passport, student ID with birthdate (elementary/middle/high school), or nationally certified license
- Foreigners: Passport or alien registration card only
* All IDs must be valid and not expired.
7) Student IDs (including university IDs) cannot be used for verification by any winner except for Korean minors. Expired IDs are not accepted.
8) If unauthorized ticket transfer is detected, the video call ticket will be forfeited, and the individual will be permanently excluded from all future events with the artist.
9) The call will automatically end once the time is up.
10) Due to unavoidable circumstances or schedule conflicts, some members may be absent. Please note that such announcements may be made shortly before the event.
11) The event is subject to change or cancellation without prior notice.
12) Please review all the above instructions carefully to ensure smooth participation. If any behavior is deemed disruptive, staff may intervene.
13) hellolive is not responsible for any disadvantages resulting from failure to read this notice. For further inquiries about the event, please contact: cs@hellolive.tv.
VIDEO CALL
Apply for Event
- When you purchase the product, you are automatically entered into the event. Cancellation or refund after purchase is not available.
- If you place multiple orders during the entry period, all entries will be automatically combined.
- Only one participant can apply per account; proxy or multiple applications are not allowed.
- Entries will not be combined if the applicant information differs, even slightly, so please make sure your details are consistent.
Check MY BOX
- You can check your entry status and winning results in ‘MY BOX’
Install Mobile App
- Video calls can only be joined through the hellolive mobile app.
- After installing the app, please make sure to allow camera and microphone access.
- Push notifications are sent before the event begins, so please enable push notifications in the app settings.
Complete Test Call
- You cannot participate in the Video Call without completing the test call.
- The test call will take place on the day of the event, prior to the main event.
- Please prepare the identification document specified on the event detail page for identity verification.
Connect to Video Call
- You must remain in the chatroom until it is your turn to connect to the video call.
- Only one-on-one calls are allowed. If anyone other than the winner participates, the call may be forcibly terminated.
- If the call cannot be connected or is interrupted due to the participant’s network or device issues, a reattempt will not be possible.
- If any part of the conversation is deemed inappropriate, the call may be forcibly terminated.
DIGITAL GOODS
How to Download
- When digital goods become available, an app push notification and an email will be sent.
- You can download them for a limited period via ‘MY BOX’ on the hellolive mobile app or PC.
- Please check your storage path and available space before downloading.
- Using a cellular network (LTE/5G) may result in increased data usage.
- Please note that the number of downloads is limited.
- Unauthorized distribution or modification of content constitutes copyright infringement and may result in legal penalties.
Shipping
Order Notice
- Each order will be shipped separately, and combined shipping is not available.
- Winner benefits, if applicable, will be included in the first order only.
Shipping Period & Fees
CJ Logistics
Delivery usually takes 2-5 business days, but it may take longer depending on the destination. Standard shipping fee: KRW 3,000 (costs may vary based on live currency conversion for payments made in other currencies). Free shipping is available for orders over KRW 200,000.FedEx
Delivery usually takes 3-7 business days, but it may take longer depending on the destination. International shipping fees vary based on the destination and package weight. To check the shipping fee, please add the item to your cart and enter your address. The system will automatically display the fee.- Products are shipped in batches following the event schedule.
- Shipping timelines may vary depending on production periods or internal circumstances.
- Shipping may be delayed during special seasons such as Black Friday, holidays, etc.
- There may also be shipping delays if your package is subjected to customs clearance.
Changing Your Shipping Address
- If payment is completed: You may edit your shipping address directly in MY BOX.
- If the order is being prepared for shipment: Please contact Customer Service to check if modifications are still possible.
Pre-Order
- If your order includes pre-order items, shipping will follow the scheduled date.
- Please check the estimated shipping date for pre-order products.
Customs ∙ Taxes
- Customs duties and taxes are not included in the product price. Additional charges may apply depending on your country’s import policies. hellolive is not responsible for any additional fees. Please review your country’s customs policies before purchasing.
- Refunds are not available for returns caused by unpaid or refused customs duties. Any customs or return fees incurred during shipping or return must be borne by the customer.
Shipping Issue
- Refunds are not available for delivery issues caused by an absent recipient, incomplete or incorrect address, or other issues. hellolive is not responsible for issues occurring after the shipment has been dispatched. Any additional shipping or return costs will be charged to the customer. Please check your tracking status regularly after shipment.
- Once the package has been handed over to the local courier, issues must be resolved directly with the local delivery service.
Damaged ∙ Missing Items ∙ Wrong Delivery
- If an item is damaged, missing, or incorrectly delivered, please keep the product and all packaging materials until the exchange process is completed.
- Exchange requests must be made within 7 days from the delivery date.
- An unboxing video — showing the shipping box included — is required to request an exchange. For details, please refer to the Exchange Guidelines.
Using a Forwarding Service or Third-Party Fulfillment Provider
- Using a shipping forwarding address is allowed, but compensation is not guaranteed in the following cases:
- Shipping delays
- Damaged ∙ missing items ∙ wrong delivery
- Any other compensation-related issues
- For issues related to forwarding services, please contact your forwarding provider directly.
Exchange
Claim Submission Period
- Claims for defects or missing items can only be submitted within 7 days from the delivery date.
Exchange Request Procedure
Order Number :
Name :
Ordered Email :
User ID :
Defect ∙ Missing Item & Quantity :
Please provide the exact product name and version of the item you purchased for prompt verification.ex) hellolive - Mini 1st Album hellolive / Version A Missing album / 1ea
Reason for exchange request :
- Please send the unboxing video along with the completed form below to hellolive via email(cs@hellolive.tv).
- A complete unboxing video, including all items and benefits, is required for any exchange request.
- Exchange requests cannot be processed if the unboxing video is missing, edited, paused, partially recorded, or otherwise not original.
Unboxing Video Requirements
- The entire process—from opening the shipping box to checking all contents—must be filmed in a single, unedited take.
- Products must remain within the camera frame at all times.
- The video must clearly show the moment when the defect or missing item can be identified.
- Shipping label must be recorded clearly so that the tracking number and shipping address (including recipient’s name) are visible.
- It is required to include a recording confirming that there are no cuts on any side of the unopened box (front, back, both sides).
- If the shipping label or box tape is damaged, exchange requests will not be accepted.
Additional Notes
- For album purchases, the album version and all included components must be fully verifiable to process an exchange.
- Minor ink dots or scratches that occur naturally during printing are not considered defects.
- The outer box (outbox) is protective packaging; scratches, dents, or discoloration on the outer box are not eligible for exchange.
Photocard Exchange Criteria
- Exchanges are available when the photocard shows defects such as stains, smudges, dents, or scratches 5mm or larger on the artist’s face, and when such defects clearly reduce the product’s value.
- Minor issues such as slight color or size differences, stains or scratches on the back, or horizontal printing lines that occur naturally during production are not eligible for exchange.
- Small scratches, dents, or dust marks on the body or background—considered unavoidable due to material characteristics—may not be eligible for exchange depending on stock availability.
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