❤️ You can use only one ticket per account for each ticket type.

(In case of multiple purchase, you can only see one ticket in MY BOX. Multi-device login is not allowed.)

❤️ The online streaming only transmits official performances.

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🎥 REPLAY OPEN

2025. 07. 10 (Thu) 18:00 KST

※ REPLAY includes some edits and may have stages and corners that are not included due to copyright issues.

⏯️ Viewing period

2025. 07. 10 (Thu) 18:00 KST ~ 2025. 07. 17 (Thu) 23:59 KST

※ You can watch it 1,3 days from the date of viewing within the viewing period.

※ You will not be able to watch it after the available period.

🍀 Digital Goods Opening Period

2025. 07. 10 (Thu) 18:00 KST ~ 2025. 07. 17 (Thu) 17:59 KST

※ Downloadable for 7 days from the open date

※ The digital goods of the performance can be downloaded up to 5 times per account.

🎁 Photocard Delivery Schedule

Shipment sequentially after late-July

※The delivery date will be announced soon.

*Photocard is a physical product and will be delivered according to the scheduled timeline.

*Shipping fees will be applied according to the product you order.

⏰ Video call

2025. 07. 05 (Sat) 19:00 KST (1:1 Call starts after the Relay call)

* Test Call

2025. 07. 05 (Sat) 17:00 KST

** Video call Winner's Announcement 07.02 (Wed) afternoon via Individual email

** Video calls are available only on mobile apps**

📢 <hellolive VIDEOCALL Procedure on the Day >

1. Access to hellolive app

2. Chatting Room (Waiting Room) will open 30 min before the event starts.

3. Enter the ‘ON AIR’ Tab.

4. Video calls will be conducted sequentially. stay on the waiting screen.

5. When the artist initiates a video call, proceed with the call.

<Please Note>

It's crucial to enter the chat room so that the artist can call you. Please do not turn off your screen.

While on the waiting screen, you can engage with other winners through the chat room. Enjoy chatting while waiting.

*Proceed to the hellolive mobile app

1) Artists and winners will hold a VIDEO CALL event through video call for a set time.

2) The VIDEO CALL event will be held only with the hellolive app. Please sign up for the hellolive and apply.

3) The VIDEO CALL event sends you a pre-push notification of the call connection before the call is made. Please make sure to activate the push notification in the settings within the app.

4) The VIDEO CALL event can only be held with a hellolive registered account collected through the process of consent to collect personal information at the time of application. (No change after application)

5) The VIDEO CALL event may be forcibly terminated by artists and staff if a person other than the winner intervenes during the VIDEO CALL event. Only one winner can make a call on the screen during the VIDEO CALL event, and if more than two people appear on the screen, the call will be terminated.

6) During the video call event, please refrain from making requests or comments that may cause discomfort to the artist

7) For smooth progress, a timer is set in the VIDEO CALL app itself. The call will be terminated automatically when all the progress time is taken.

🚫 Illegal Ticket Transaction for Video Call Event

Artists reserve the right to refuse service to users who purchased tickets through abnormal routes.The tickets for this event are only valid for the original purchaser. Any attempt to transfer or resell the tickets to a third party will be considered illegal, and the ticket will be confiscated without a refund or prior notice.If tickets are found to be resold or transferred illegally, the seller’s account will be considered unauthorized and will be permanently banned from recreating hellolive account.Please be aware that if your account is deleted due to illegal ticket transactions, the ticket associated with the account will also be invalidated. hellolive always emphasize the equal rights and fairness of all fans. We kindly ask for your corporation to prevent any unauthorized ticket transactions.For any reports related to illegal ticket transactions, please contact us via cs@hellolive.tv(Please note that we will not reply back to reports sent to this email, but will make sure to take action.)

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Notice

- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

- Streaming and Replay are only available on one device per account.

- Please note that ticket purchased with cubes can be cancelled, cube refunds are not available.

Illegal Ticket Transaction

- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but will make sure to take action.

Guidelines for Watching

- The chat room will open 30 minutes in advance event starts. Please take advantage to interact with others in the chat room.

- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.

Online Live Streaming Guidelines

- During the online live streaming, real-time AI subtitles will be provided. (English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)

- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

- For seamless viewing, we recommend connecting with an internet speed of 20mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

- Using 3G/LTE may increase data usage.

- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

- Starting and ending times may be subject to change depending on the on-site situation.

🚨If you have a problem with purchasing products, you can find a solution in the SHIPPING POLICY and FAQ.

Shipping Policy (Click!)

** If the problem does not resolve afterwards,

Please contact cs@hellolive.tv for issues related to the event and shipping.

🚨 Unboxing video required: As proof of product defect/damage / missing, you must provide a full unboxing video without pausing or editing from the moment you open the package.

Small spots/scratches on the photocards cannot be compensated for as they are inevitable during the printing process.

More detailed Defect/Missing product claim information can be found on the link below.

Claim Policy (Click!)

** Please check the policy to minimize inconvenience, as problems caused by not checking the instructions are considered to be your responsibility.