🩶 You can use only one ticket per account for each ticket type.

(In case of multiple purchase, you can only see one ticket in MY BOX. Multi-device login is not allowed.)

🩶 The online streaming only transmits official performances.

---

🎥 Re:Live DATE

DAY1: 2025. 07. 11 (Fri) 20:00 KST

DAY2: 2025. 07. 12 (Sat) 20:00 KST

※ Re:Live includes some edits and may have stages and corners that are not included due to copyright issues.

🍀 Digital Goods Opening Period

2025. 06. 13 (Fri) 18:00 KST ~ 2025. 06. 20 (Fri) 17:59 KST

※ Downloadable for 7 days from the open date

※ The digital goods of the performance can be downloaded up to 5 times per account.

🎁 Photocard Delivery Schedule

Shipment sequentially after mid-June

※ The delivery date will be announced soon.

*Photocard is a physical product and will be delivered according to the scheduled timeline.

*Shipping fees will be applied according to the product you order.

Notice

- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

- Streaming and Replay are only available on one device per account.

- Please note that tickets purchased with cubes can be cancelled; cube refunds are not available.

Illegal Ticket Transaction

- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but we will make sure to take action.

Guidelines for Watching

- The chat room will open 30 minutes before the advanced event starts. Please take advantage of interacting with others in the chat room.

- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.

Online Live Streaming Guidelines

- During the online live streaming, real-time AI subtitles will be provided.

(English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)

- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

- For seamless viewing, we recommend connecting with an internet speed of 20 Mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

- Using 3G/LTE may increase data usage.

- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

- Starting and ending times may be subject to change depending on the on-site situation.

🚨If you have a problem with purchasing products, you can find a solution in the SHIPPING POLICY and FAQ.

Shipping Policy (Click!)

** If the problem does not resolve afterwards,

Please contact cs@hellolive.tv for issues related to the event and shipping.

🚨 Unboxing video required: As proof of product defect/damage / missing, you must provide a full unboxing video without pausing or editing from the moment you open the package.

Small spots/scratches on the photocards cannot be compensated for as they are inevitable during the printing process.

More detailed Defect/Missing product claim information can be found on the link below.

Claim Policy (Click!)

** Please check the policy to minimize inconvenience, as problems caused by not checking the instructions are considered to be your responsibility.