Apply for Event

• When you purchase the product, you are automatically entered into the event. Cancellation or refund after purchase is not available.
• If you place multiple orders during the entry period, all entries will be automatically combined.
• Only one participant can apply per account; proxy or multiple applications are not allowed.
• Entries will not be combined if the applicant information differs, even slightly, so please make sure your details are consistent.

Check MY BOX

• You can check your entry status and winning results in ‘MY BOX’

Install Mobile App

• Video calls can only be joined through the hellolive mobile app.
• After installing the app, please make sure to allow camera and microphone access.
• Push notifications are sent before the event begins, so please enable push notifications in the app settings.

Complete Test Call

• You cannot participate in the Video Call without completing the test call.
• The test call will take place on the day of the event, prior to the main event.
• Please prepare the identification document specified on the event detail page for identity verification.

Connect to Video Call

• You must remain in the chatroom until it is your turn to connect to the video call.
• Only one-on-one calls are allowed. If anyone other than the winner participates, the call may be forcibly terminated.
• If the call cannot be connected or is interrupted due to the participant’s network or device issues, a reattempt will not be possible.
• If any part of the conversation is deemed inappropriate, the call may be forcibly terminated.

How to Download

• When digital goods become available, an app push notification and an email will be sent.
• You can download them for a limited period via ‘MY BOX’ on the hellolive mobile app or PC.
• Please check your storage path and available space before downloading.
• Using a cellular network (LTE/5G) may result in increased data usage.
• Please note that the number of downloads is limited.
• Unauthorized distribution or modification of content constitutes copyright infringement and may result in legal penalties.

Purchase → Check MY BOX → Present QR Code → Enter

How to Use

• Digital tickets are provided in the form of a QR code.
• Purchased tickets can be found in ‘MY BOX.’
• Ticket verification will be conducted by staff at the on-site ticket booth.
• Tickets that are not original cannot be verified.
• Once verified, tickets cannot be reused.

Notice on Unauthorized Ticket Transactions

• If a ticket is suspected to be involved in an unauthorized transaction, it may be canceled and reclaimed without prior notice or refund after ticket information is verified.
• For any reports related to unauthorized ticket trading, please send an email to cs@hellolive.tv with the account information of the trader attached.

Please note that no individual reply will be provided to report emails.