🚨Shipping Policy (Click!)

- Products will be shipped according to the schedule after the event concludes.

- The shipping schedule is subject to change based on production timelines and internal circumstances.

-Each order will be shipped separately, and combined shipping is not available.

-Winner benefits will be included in the first order only.

🚨Claim Policy (Click!)

- Products purchased during the event application period will be automatically entered, and cancellations or refunds after purchase are not allowed.

- Claims for defects or missing items must be made within 7 days of delivery.

- For exchange requests, please attach an unboxing video and submit it via email (cs@hellolive.tv).

* Claims cannot be processed without an unboxing video or if the video is edited (Including cases where the video is paused or the product is out of the camera frame.)

* Please review the claims policy before recording and submitting your unboxing video and photos.

- Minor spots or scratches that occur during the printing process are not eligible for exchange or refund.

- The outer box serves as a protective cover for the product; scratches and discoloration are not valid reasons for exchange.

Please make sure to review the shipping and claims policies to minimize any inconvenience.

We cannot be held liable for any issues arising from non-compliance with the provided guidelines.

If you have any further issues after reviewing the policy page, please contact us via chat in the app or email us at cs@hellolive.tv

✔ Album versions will be sent at random.

✔ If you purchase 7 or more albums, you will receive different versions without duplicates. (Please note that specific covers cannot be selected.)

✔ Please make sure to enter your KakaoTalk ID in the shipping memo section.

If not provided, it may be difficult to participate in the event.