🎁 You can use only one ticket per account for each ticket type.

(In case of multiple purchase, you can only see one ticket in MY BOX. Multi-device login is not allowed.)

🎁 APP Purchase - Purchase with Cube / Web Purchase - Credit Card, Kakao Pay, Naver Pay, Purchase with Cube

🎁 When charging Cube, we inform you that the price in the app and the web is different due to Google Store policy.

🎁 The online streaming only transmits official performances.

🎥 REPLAY OPEN

2024. 11. 07 (Thu) 18:00 KST

※ REPLAY is not provided with subtitles.

※ REPLAY includes some edits and may have stages and corners that are not included due to copyright issues.

⏯️ Viewing period

2024. 11. 07 (Thu) 18:00 KST ~

※ You can watch it from the date of viewing within the viewing period.

- LIVE PACK: ~ 2024. 11. 14 (Thu) 23:59 KST (for 5 days)

- POCA PACK, ALL PASS PACK: ~ 2024. 11. 24 (Sun) 23:59 KST (for 15 days)

※ You will not be able to watch it after the available period.

🍀 Digital Goods Opening Period

2024. 11. 07 (Thu) 18:00 KST

※ Downloadable for 7 days from the open date

※ The digital goods of the performance can be downloaded up to 5 times per account.

🎁 Photocard Delivery Schedule

Shipment sequentially after late November

※ The delivery date will be announced soon.

*Photocard is a physical product and will be delivered according to the scheduled timeline.

*Shipping fees will be applied according to the product you order.

📢 Usage Guide

📱 On APP

1. Download [hellolive] app on Google Play Store or Apple Store

2. Sign up (Follow the step to create account)

3. Select ticket on event page after sign in.

4. Select payment method (Charge Cube or Credit Card) to purchase.

5. Check your ticket on MY BOX → LIVE 

📱 Watch On APP

1. Available to enter chat room 30 minutes in advance of event start. 

2. Screen will automatically turn on while chatting with other viewers.

3. Online live streaming start!!~

4. Enjoy your time!!!

🖥️ On WEB

1. Search [hellolive] on search engine.

2. Click icon on upper right corner.

3. Sign up → Follow the step to create account

4. Click event poster

5. Click “Purchase” → Select product/ click “Purchase”

6. Select payment method 

7. Follow the steps to complete purchase

8. Check your ticket on MY BOX → LIVE

🖥️ Watch On WEB

1. Available to enter chat room 30 minutes in advance of event start. 

2. Screen will automatically turn on while chatting with other viewers.

3. Online live streaming start!!~

4. Enjoy your time!!!

Notice

- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

- Streaming and Replay are only available on one device per account.

- Please note that ticket purchased with cubes can be cancelled, cube refunds are not available.

Illegal Ticket Transaction

- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but will make sure to take action.

Guidelines for Watching

- The chat room will open 30 minutes in advance event starts. Please take advantage to interact with others in the chat room.

- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.

Online Live Streaming Guidelines

- During the online live streaming, real-time AI subtitles will be provided. (Korean, English, and Japanese)

- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

- For seamless viewing, we recommend connecting with an internet speed of 20mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

- Using 3G/LTE may increase data usage.

- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

- Starting and ending times may be subject to change depending on the on-site situation.

🚨Shipping Policy (Click!)

- Products will be shipped according to the schedule after the event concludes.

- The shipping schedule is subject to change based on production timelines and internal circumstances.

🚨Claim Policy (Click!)

- Products purchased during the event application period will be automatically entered, and cancellations or refunds after purchase are not allowed.

- Claims for defects or missing items must be made within 7 days of delivery.

- For exchange requests, please attach an unboxing video and submit it via email (cs@hellolive.tv).

* Claims cannot be processed without an unboxing video or if the video is edited (Including cases where the video is paused or the product is out of the camera frame.)

* Please review the claims policy before recording and submitting your unboxing video and photos.

- Minor spots or scratches that occur during the printing process are not eligible for exchange or refund.

- The outer box serves as a protective cover for the product; scratches and discoloration are not valid reasons for exchange.

Please make sure to review the shipping and claims policies to minimize any inconvenience.

We cannot be held liable for any issues arising from non-compliance with the provided guidelines.

If you have any further issues after reviewing the policy page, please contact us via chat in the app or email us at cs@hellolive.tv