🍀 Digital goods opening period

To be announced later

※ Downloadable for 7 days from the open date

※ There is a difference in the number of downloads by period for each digital goods.

- Digital selfie (no download limit in 7 days)

- Video Message (up to 5 downloads in 7 days)

※ Video Message is recommended to be downloaded from PC WEB because of its large capacity.

📢 First-Come First-Served BasisTicket Purchse Notice

- Ticket purchases can be made more than its limit when multiple transactions are being proceeded at the same time.

In this case, you can check the ticketing status on MY BOX. If you don't see the ticket in MY BOX although the payment has been made, please contact hello@amond.io and the refund will be proceeded within a week.

- Cube is the fastest payment method in hellolive service.

You can purchase the ticket faster if you charge the cube in advance and purchase it at the ticket open time. Charged cubes are not refundable, so make your purchase carefully.

📢 <hellolive VIDEOCALL Procedure on the Day >

1. Access to hellolive app

2. Chatting Room (Waiting Room) will open 30 min before the event starts.

3. Enter the ‘ON AIR’ Tab.

4. Video calls will be conducted sequentially. stay on the waiting screen. 

5. When the artist initiates a video call, proceed with the call.

<Please Note>

It's crucial to enter the chat room so that the artist can call you. Please do not turn off your screen.

While on the waiting screen, you can engage with other winners through the chat room. Enjoy chatting while waiting.

🚫 Illegal Ticket Transaction for Video Call Event

Artists reserve the right to refuse service to users who purchased tickets through abnormal routes.The tickets for this event are only valid for the original purchaser. Any attempt to transfer or resell the tickets to a third party will be considered illegal, and the ticket will be confiscated without a refund or prior notice.If tickets are found to be resold or transferred illegally, the seller’s account will be considered unauthorized and will be permanently banned from recreating hellolive account.Please be aware that if your account is deleted due to illegal ticket transactions, the ticket associated with the account will also be invalidated. hellolive always emphasize the equal rights and fairness of all fans. We kindly ask for your corporation to prevent any unauthorized ticket transactions.For any reports related to illegal ticket transactions, please contact us via hello@amond.io. (Please note that we will not reply back to reports sent to this email, but will make sure to take action.)