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VIDEO_CALL

[VIDEO CALL EVENT PART.2] SONG - 1ST SOLO ALBUM [It's call!]

📆 Entry Period 2024. 04. 05 (Fri) 18:00 KST ~ 2024. 04. 10 (Wed) 23:59 KST 🙋‍♀️ Winner 30People ⏰ VIDEO CALL DATE 2024. 04. 15 (Mon) Immediately after the end of the Offline Fan Signing Event 📍Announcement 2024. 04. 11 (Thu) 17:00 KST ~

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If you have a problem with purchasing products, you can find a solution in SHIPPING POLICY and FAQ.SHIPPING POLICY (Click)FAQ (Click)


** If the problem does not resolve afterwards, please contact hello@amond.io for issues related to event.please contact helloliveshop@amond.io for issues related to shipping.


📌 Unboxing video required : As proof of product defect / damage / missing, you must provide a full unboxing video without pausing or editing from the moment you open the package.Small spots/scratches on the photocards cannot be compensated as they are inevitable during printing process.


More detailed Defect/Missing product claim information can be found on the link below.CLAIM POLICY (Click)** Please check the policy to minimize inconvenience as problems caused by not checking the instructions are considered to be your responsibility.



📌 Discount codes are not available for event products.


Delivery schedule: Shipment sequentially after mid-May


The delivery date will be announced soon.


  • The album will be sent in a random version.


VIDEO CALL

VIDEO CALL Guide VIDEO CALL Guide

Apply for Event

  • When you purchase the product, you are automatically entered into the event. Cancellation or refund after purchase is not available.
  • If you place multiple orders during the entry period, all entries will be automatically combined.
  • Only one participant can apply per account; proxy or multiple applications are not allowed.
  • Entries will not be combined if the applicant information differs, even slightly, so please make sure your details are consistent.

Check MY BOX

  • You can check your entry status and winning results in ‘MY BOX’

Install Mobile App

  • Video calls can only be joined through the hellolive mobile app.
  • After installing the app, please make sure to allow camera and microphone access.
  • Push notifications are sent before the event begins, so please enable push notifications in the app settings.

Complete Test Call

  • You cannot participate in the Video Call without completing the test call.
  • The test call will take place on the day of the event, prior to the main event.
  • Please prepare the identification document specified on the event detail page for identity verification.

Connect to Video Call

  • You must remain in the chatroom until it is your turn to connect to the video call.
  • Only one-on-one calls are allowed. If anyone other than the winner participates, the call may be forcibly terminated.
  • If the call cannot be connected or is interrupted due to the participant’s network or device issues, a reattempt will not be possible.
  • If any part of the conversation is deemed inappropriate, the call may be forcibly terminated.

  • Select the product