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[FESTIVAL] pepsi SUMMER FESTA 2023

⏰ Date & Time 2023. 08. 05 (Sat) 18:00 ~ 20:00 KST 🎥 Online Free Live Streaming Link https://www.youtube.com/@hellolivetv 🙋‍♀️ Running Time 120 min 🔍Hosted / Organized Pepsi Cola Korea / YJ PARTNERS

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ARTIST
pepsi SUMMER FESTA 2023
Notice

Available on YouTube @hellolivetv (Japan excluded)

⛱️ 2023, Pepsicon's refreshing concert that will blow away the heat this summer! 🌊




LINEUP >>




IVE

ZICO

MONSTA X (SHOWNU x HYUNGWON)

VIVIZ

VERIVERY

ONEUS

VANNER

STAYC

BLITZERS

Kep1er




⏰ Date & Time

:: 2023. 08. 05 (Sat) 18:00 ~ 20:00 KST




🎥 Online Free Live Streaming Link

:: https://www.youtube.com/@hellolivetv




🙋‍♀️ Running Time

:: 120 min




🔍 Hosted / Organized

:: Pepsi Cola Korea / YJ PARTNERS


  • This performance will be streamed free of charge worldwide (Japan excluded) on YouTube @hellolive.
  • The copyright of the performance belongs to host/organizer, and legal action may be taken if illegal streaming or illegal secondary video processing is discovered.
  • We inform you in advance that the lineup and performance schedule of the performance may change depending on the artist and on-site situation.
Shipping
Exchange

Shipping

Order Notice

  • Each order will be shipped separately, and combined shipping is not available.
  • Winner benefits, if applicable, will be included in the first order only.

Shipping Period & Fees

[Domestic — Korea]
Domestic — Korea: CJ Logistics

CJ Logistics

Delivery usually takes 2-5 business days, but it may take longer depending on the destination. Standard shipping fee: KRW 3,000 (costs may vary based on live currency conversion for payments made in other currencies). Free shipping is available for orders over KRW 200,000.
[International]
International: EMS, FedEx (U.S.)

EMS, FedEx (U.S.)

Delivery usually takes 3-7 business days, but it may take longer depending on the destination. International shipping fees vary based on the destination and package weight. To check the shipping fee, please add the item to your cart and enter your address. The system will automatically display the fee.
  • Products are shipped in batches following the event schedule.
  • Shipping timelines may vary depending on production periods or internal circumstances.
  • Shipping may be delayed during special seasons such as Black Friday, holidays, etc.
  • There may also be shipping delays if your package is subjected to customs clearance.

Changing Your Shipping Address

  • If payment is completed: You may edit your shipping address directly in MY BOX.
  • If the order is being prepared for shipment: Please contact Customer Service to check if modifications are still possible.

Pre-Order

  • If your order includes pre-order items, shipping will follow the scheduled date.
  • Please check the estimated shipping date for pre-order products.

Customs ∙ Taxes

  • Customs duties and taxes are not included in the product price. Additional charges may apply depending on your country’s import policies. hellolive is not responsible for any additional fees. Please review your country’s customs policies before purchasing.
  • Refunds are not available for returns caused by unpaid or refused customs duties. Any customs or return fees incurred during shipping or return must be borne by the customer.

Shipping Issue

  • Refunds are not available for delivery issues caused by an absent recipient, incomplete or incorrect address, or other issues. hellolive is not responsible for issues occurring after the shipment has been dispatched. Any additional shipping or return costs will be charged to the customer. Please check your tracking status regularly after shipment.
  • Once the package has been handed over to the local courier, issues must be resolved directly with the local delivery service.

Damaged ∙ Missing Items ∙ Wrong Delivery

  • If an item is damaged, missing, or incorrectly delivered, please keep the product and all packaging materials until the exchange process is completed.
  • Exchange requests must be made within 7 days from the delivery date.
  • An unboxing video — showing the shipping box included — is required to request an exchange. For details, please refer to the Exchange Guidelines.

Using a Forwarding Service or Third-Party Fulfillment Provider

  • Using a shipping forwarding address is allowed, but compensation is not guaranteed in the following cases:
  • Shipping delays
  • Damaged ∙ missing items ∙ wrong delivery
  • Any other compensation-related issues
  • For issues related to forwarding services, please contact your forwarding provider directly.

Exchange

Claim Submission Period

  • Claims for defects or missing items can only be submitted within 7 days from the delivery date.

Exchange Request Procedure

Claim Request Form

Order Number :

Name :

Ordered Email :

User ID :

Defect ∙ Missing Item & Quantity :

Please provide the exact product name and version of the item you purchased for prompt verification.
ex) hellolive - Mini 1st Album hellolive / Version A Missing album / 1ea

Reason for exchange request :

  • Please send the unboxing video along with the completed form below to hellolive via email(cs@hellolive.tv).
  • A complete unboxing video, including all items and benefits, is required for any exchange request.
  • Exchange requests cannot be processed if the unboxing video is missing, edited, paused, partially recorded, or otherwise not original.

Unboxing Video Requirements

  • The entire process—from opening the shipping box to checking all contents—must be filmed in a single, unedited take.
  • Products must remain within the camera frame at all times.
  • The video must clearly show the moment when the defect or missing item can be identified.
  • Shipping label must be recorded clearly so that the tracking number and shipping address (including recipient’s name) are visible.
  • It is required to include a recording confirming that there are no cuts on any side of the unopened box (front, back, both sides).
  • If the shipping label or box tape is damaged, exchange requests will not be accepted.

Additional Notes

  • For album purchases, the album version and all included components must be fully verifiable to process an exchange.
  • Minor ink dots or scratches that occur naturally during printing are not considered defects.
  • The outer box (outbox) is protective packaging; scratches, dents, or discoloration on the outer box are not eligible for exchange.

Photocard Exchange Criteria

  • Exchanges are available when the photocard shows defects such as stains, smudges, dents, or scratches 5mm or larger on the artist’s face, and when such defects clearly reduce the product’s value.
  • Minor issues such as slight color or size differences, stains or scratches on the back, or horizontal printing lines that occur naturally during production are not eligible for exchange.
  • Small scratches, dents, or dust marks on the body or background—considered unavoidable due to material characteristics—may not be eligible for exchange depending on stock availability.

  • Select the product