🌟 Each account may use only one ticket per ticket type. (Multi-device viewing is not supported.)

🌟 The streaming will only cover the officially approved performances, and the start and end times may change depending on on-site conditions.

🌟 The benefit may be subject to change due to internal circumstances, and refunds or exchanges will not be available for this reason.

🚫 Any reproduction, distribution, or modification of the content without the copyright holder’s consent constitutes copyright infringement and may result in legal penalties.

📅 Release Schedule & Information

🎥 Replay OPEN

2025. 12. 18 (Thu) 18:00 KST

※ Some edits may be applied to the replay, and certain segments may not be included due to copyright issues.

⏯️ Replay Viewing Period

2025. 12. 18 (Thu) 18:00 KST ~ 2025. 12. 28 (Sun) 23:59 KST (Viewing available for 3 days within the period)

※ The replay will not be available after the viewing period ends.

🍀 Digital Goods Open Period

2025. 12. 25 (Thu) 18:00 KST~ 2026. 01. 01 (Thu) 17:59 KST

※ Digital goods for this performance can be downloaded up to 5 times per account.

Notice

- Ticket cancellation/ change/ refund is not available. Please be aware before making a purchase.

- Streaming and Replay are only available on one device per account.

Illegal Ticket Transaction

- Any suspicious or confirmed cases of illegal ticket transactions are identified, the tickets will be confiscated without refund or prior notice after verifying the ticket information.

- For all inquiries related to illegal ticket transactions, please contact cs@hellolive.tv and provide evidence of the transaction (hellolive account ID). Please note that we will not reply to reporting emails, but we will make sure to take action.

Guidelines for Watching

- The chat room will open 1 hour before the advanced event starts. Please take advantage of interacting with others in the chat room.

- Please be aware that in case of any delays in the on-site event start time, the online live streaming may also experience a delay.

Online Live Streaming Guidelines

- During the online live streaming, real-time AI subtitles will be provided.

(English, Japanese, Chinese, Korean, Vietnamese, Thai, Spanish)

- Please note that simultaneous access from multiple devices using one account is not allowed. If simultaneous access occurs, the previous device will be automatically disconnected.

- For seamless viewing, we recommend connecting with an internet speed of 20 Mbps or higher. Depending on your personal network environment, there may be issues such as buffering, reduced video quality, or sound problems. Please be aware of this before making a purchase.

- Using 3G/LTE may increase data usage.

- Unauthorized distribution or alteration of the content without the copyright owner's consent is considered copyright infringement and may lead to legal consequences.

- Starting and ending times may be subject to change depending on the on-site situation.

✅

Important Notes for Video Call Event Application

1. Personal Information Collection Notice

In accordance with the Personal Information Protection Act, the applicant’s personal data will be collected and provided as follows:

• Recipient of personal information : hellolive Inc.

• Items collected: Name, Date of Birth, Contact Number, Email, Address, Nationality, hellolive ID

• Purpose of collection: Application for Video Call Event

• Retention period: Disposed of after the purpose has been fulfilled (within 7 days after the event ends)

2. One Application per Account

Only one applicant is allowed per account. Multiple entries with the same account will not be accepted.

※ Please make sure to check your application status in MY BOX after applying.

Any issues caused by failure to confirm within the application period cannot be addressed once the period has ended.

📌 hellolive Video Call Guidelines

1) The VIDEO CALL event will be held through the hellolive mobile app.

2) A push notification will be sent before the event begins.

※ Please make sure to enable push notifications in the app settings.

3) Participation is only possible with the hellolive account used at the time of application. Account changes after application are not allowed.

4) On the event day, chat rooms for the event and the test call will open, where participants can communicate with staff.

5) You must remain in the chat room until your turn, as calls can only be connected while you are in the room.

6) A timer is built into the VIDEO CALL app. Once the allotted time has been used, the call will automatically end.

📌 hellolive Test Call Guidelines

1. Test Call

Before the event begins, a test call will be conducted to verify identity and check the call connection.

If verification is not completed during the designated test call time or if you miss the call, you will not be able to participate in the event.

2. Valid Identification Card for Verification

Identity verification is only possible with the IDs listed below, and only physical IDs with a photo will be accepted.

(Photos, scans, resident registration abstracts, or copies are not valid.)

• Korean nationals (Adults): Resident Registration Card, Driver’s License, Passport

• Korean nationals (Minors): Youth ID, Passport, Student ID with date of birth (middle/high school only), Government-issued certificate

• Foreigners: Passport, Korean Alien Registration Card

※ Only IDs that are not expired will be accepted.

※ Student IDs (including university IDs) are not valid unless the participant is a Korean minor.

※ If the name on the application does not match the name on the ID, participation in the event will not be allowed.