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Important Notes for Video Call Event Application

1. Personal Information Collection Notice

In accordance with the Personal Information Protection Act, the applicant’s personal data will be collected and provided as follows:

• Recipient of personal information : hellolive Inc., FM Entertainment

• Items collected: Name, Date of Birth, Contact Number, Email, Address, Nationality, hellolive ID

• Purpose of collection: Application for Video Call Event

• Retention period: Disposed of after the purpose has been fulfilled (within 7 days after the event ends)

2. One Application per Account

Only one applicant is allowed per account. Multiple entries with the same account will not be accepted.

※ Please make sure to check your application status in MY BOX after applying.

Any issues caused by failure to confirm within the application period cannot be addressed once the period has ended.

📌 hellolive Video Call Guidelines

1) The VIDEO CALL event will be held through the hellolive mobile app.

2) A push notification will be sent before the event begins.

※ Please make sure to enable push notifications in the app settings.

3) Participation is only possible with the hellolive account used at the time of application. Account changes after application are not allowed.

4) On the event day, chat rooms for the event and the test call will open, where participants can communicate with staff.

5) You must remain in the chat room until your turn, as calls can only be connected while you are in the room.

6) A timer is built into the VIDEO CALL app. Once the allotted time has been used, the call will automatically end.

📌 hellolive Test Call Guidelines

1. Test Call

Before the event begins, a test call will be conducted to verify identity and check the call connection.

If verification is not completed during the designated test call time or if you miss the call, you will not be able to participate in the event.

2. Valid Identification Card for Verification

Identity verification is only possible with the IDs listed below, and only physical IDs with a photo will be accepted.

(Photos, scans, resident registration abstracts, or copies are not valid.)

• Korean nationals (Adults): Resident Registration Card, Driver’s License, Passport

• Korean nationals (Minors): Youth ID, Passport, Student ID with date of birth (middle/high school only), Government-issued certificate

• Foreigners: Passport, Korean Alien Registration Card

※ Only IDs that are not expired will be accepted.

※ Student IDs (including university IDs) are not valid unless the participant is a Korean minor.

※ If the name on the application does not match the name on the ID, participation in the event will not be allowed.